Cancellation/Refund Policy

• You may cancel your annual or monthly subscription at any time. It is the responsibility of the buyer to cancel a subscription.

 

• You give us permission to automatically renew your subscription on a monthly or annual basis (or other specified timing for payment plans) for the selected services and will be charged to the provided payment method at the rate set by Joshua Villarreal Training LLC for the selected services. If you wish to cancel a subscription plan, you must do so through your site member account.

 

• If you encounter any issues with your cancellation, you can email the Skilled Game Team at info@joshuavillarreal.com with the subject line "Subscription Cancellation" and your first and last name, email on the account, and a clear statement of cancellation in the body of the email at least 72 hours prior to your next scheduled payment.

• Refunds and reimbursements are not guaranteed to be issued by Joshua Villarreal Training LLC and associated companies. Partial or full refunds for services NOT YET provided may be issued at the discretion of the Business on a case-by-case basis. Refunds and reimbursements will not be granted for services that have already been provided, for any reason.

 

• Refunds and reimbursements will not be granted on purchases made more than 30 days prior to the refund or reimbursement request. 

• Online Programs and Skilled Game App Subscription fees are non-refundable. Refunds will not be granted for any reason, including (but not limited to) the following: 

 

 1. You do not access your account, courses, or subscriptions before the expiration of your plan. 

 2. You no longer wish to complete the training or course, for whatever reasons.

 3. You are injured.

 4. Certain content is removed from courses or subscriptions.  

 5. Your account is terminated due to your violation of these Terms of Service or any law

 

You will continue to have access to content you have paid to access until the expiration of your subscription period unless removed from service access by Joshua Villarreal Training LLC for violations of this agreement. 

• Deposits for Services: Deposits made for training date reservations are non-refundable, but will maintain their value for the amount deposited to be applied towards future purchases at the current rates for services, and must be redeemed within 1 year of payment. Deposits unredeemed within 1-year of payment will not be honored.

Please contact us at info@joshuavillarreal.com with any questions.

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